Door to door delivery
Door to door delivery is available for any purchase (no minimum order value) however delivery surcharge applies.
YOUR ONLINE DELIVERY ORDER DOES NOT INCLUDE DELIVERY AND HANDLING FEES. We will contact you to confirm the delivery details and send you a bill for the delivery and handling fees. Please check the delivery fees chart HERE for your area.
Delivery service is available everyday* between 10.30 a.m. - 7 p.m., however to guarantee delivery, please place your order AT LEAST 7 WORKING DAYS BEFORE.
*Delivery service is limited during public holidays, please place your order AT LEAST 10 WORKING DAYS BEFORE.
If nobody is at the delivery address at the time of delivery, we will attempt to contact you on the telephone number supplied at check-out for further instructions. Please note that re-delivery fees will apply. We cannot accept responsibility for goods left at the customer’s request. We take no responsibility after delivery is accepted.
For delivery of latex helium-filled balloons, please bear in mind that they last 4 to 6 hours normally and should be delivered on the day of the event. Foil helium-filled balloons last 3 to 4 days normally.
The balloons are very fragile and protected by a plastic bag, please open the bag with care.
No shipping of balloons and pinatas outside Hong Kong.
We will contact you to confirm the shipping charges.
Delivery time will be given for your reference only and cannot be guaranteed.
Bad weather conditions
Delivery services will be suspended under bad weathers conditions such as when a typhoon 8 is hoisted or a black rainstorm warning is in effect. When the warning is lowered, the services will be resumed within 2 hours.
Delivery: We will contact you for rescheduling the delivery.
If you have any question or concern about your delivery, please contact us at firstname.lastname@example.org. We will do our best to accommodate your request.