Door to door delivery
Door to door delivery is available for any purchase (no minimum order value), however delivery surcharge applies.
YOUR ONLINE ORDER DOES NOT INCLUDE DELIVERY AND HANDLING FEES.
We will contact you to confirm the delivery address details for your order and email you a link for easy payment with delivery and handling fees charges based on the address given.
Delivery service is available everyday* between 10.30 a.m. - 7 p.m., however to guarantee delivery, please place your order AT LEAST 7 WORKING DAYS BEFORE.
*Delivery service is limited during public holidays, please place your order AT LEAST 10 WORKING DAYS BEFORE.
If nobody is at the delivery address at the agreed time of delivery, we will attempt to contact you on the telephone number supplied at check-out for further instructions.
In the event of an unsuccessful delivery, re-delivery fees will apply.
We do not accept responsibility for goods left at the customer’s request. We take no responsibility after delivery is accepted.
Helium-filled latex balloons should be delivered on the day of the event, as they last approx. 4 to 6 hours indoor. Helium-filled foil balloons last approx. 3 to 4 days indoor.
The balloons will be delivered protected in a plastic bag. As they are very fragile, please open the bag with care.
Bad weather conditions
Delivery services will be suspended under bad weather conditions such as when a TYPHOON SIGNAL 8 is hoisted or a BLACK RAINSTORM WARNING is in effect. When the warning is lowered, the delivery service may resume and timing depending on road conditions.
Delivery: We will contact you for rescheduling the delivery.
No shipping of balloons and pinatas outside Hong Kong.
We will contact you to confirm the shipping charges. Delivery time will be given for your reference only and cannot be guaranteed.
For any questions or concerns about a delivery, please contact us Monday-Friday 9am-5pm at firstname.lastname@example.org or call 25550431.
For any urgent matters in regards to your delivery, please call directly the shop handling your order.
We will do our best to accommodate your request.