We do our best to offer our customers the best quality. If you are not completely satisfied with any purchase made on www.partytime.com.hk, please notify us by email at info@partytime.com.hk and return your item(s) within 7 days after delivery/ pickup* and we will be happy to refund** or replace it with product of same value after verification.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following products are non-returnable items:
  • Personalized party supplies,
  • Helium-filled balloons,
  • Sweets and cakes,
  • Special offers items.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase. Please return your item to our warehouse (Return shipping charges are not refundable):

    Partytime
    Unit 1902 Hing Wai Center
    No. 7 Tin Wan Praya Road
    Tin Wan, Aberdeen

    Once we receive your item, we will inspect it and let you know if it is eligible for a refund or replacement.

    **Refund policy (if applicable)

    If the product you returned is eligible for a refund, we will leave you choose between a full refund or a credit for your next order on www.partytime.com.hk

    If you any question or concern about our return & refund policy, please contact us at info@partytime.com.hk