Below FAQ are some common concerns of our clients before purchasing from party time, if you have another question, please send it to info@partytime.com.hk

You can pay by credit card, bank transfer, Paypal or directly at our shops (for self-pick up).
Delivery charges apply to door to door delivery and vary according to each area. Please email us at info@partytime.com.hk your full address or call 21904032 for a quote. While we deliver to most areas within Hong Kong, delivery to some outlying islands and remote areas may not be possible, so please check with us before placing your order requiring delivery.
Sure! You can pick-up your order either at Partytime Prince's Building or Times Square. Please check our store locations here.
If you place your order during our operating hours (Mondays – Fridays 9am– 4:30pm), we will contact you shortly after to confirm your order.
If you opt for self pick-up, your order will be ready 3 working days after confirmation.
If you opt for door to door delivery, please allow at least 7 working days after confirmation. We will confirm the delivery date and time.

If you want to cancel your order, please email us at info@partytime.com.hk at least 3 working days prior to delivery/ self pickup.
We hope you won’t have to! But of course you can return your order if you are not completely satisfied with it. Please check our return and refund policy here.
Yes, you can add to your order provided we have not delivered it yet.
Yes we do, but place your orders at least 7 working days before. Please check our delivery policy here.
Latex balloons last approx. 4 to 6 hours indoor and foil balloons last 2 to 4 days indoor depending on size (the larger the balloon, the longer it lasts). Pick-up/ Delivery on the same day as your party is recommended.
No, they are not. You need to buy sweets. If you want, we can do this for you. Just give us your budget and we’ll take care of it! Contact us at info@partytime.com.hk
We ensure our suppliers fly them in fresh every week.
All our sweets are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended.
Yes we do except for balloons and pinatas. Please check our delivery policy here.