Frequently Asked Questions

ARE THERE ANY DELIVERY CHARGES

Delivery charges apply to door to door delivery and vary according to each area. Please see our delivery rates here or email us at cheers@partytime.com.hk with your full address  for a quote. While we deliver to most areas within Hong Kong, delivery to some outlying islands and remote areas may not be possible, so please check with us before placing your order requiring delivery.

WHAT ARE THE PICK-UP LOCATIONS TO AVOID PAYING THE DELIVERY CHARGES?

You can pick-up your order either at Partytime Prince's Building, Repulse Bay, Discovery Bay or Times Square. You can also pick up all party supplies in Festival Walk except for balloons filled with helium. Please check our store locations here.

IF I PLACE MY ORDER TODAY, WHEN WILL I RECEIVE IT?

If you place your order Mondays – Fridays 9am– 4:30pm and opt for pick-up, your order should be ready within 4 working days after order confirmation. If you opt for delivery, we will contact you to confirm the delivery date and time and kindly allow 4 working days after order confirmation. Should you need your order urgently, please email us at cheers@partytime.com.hk and we’ll try to accommodate your requirements.

CAN I CANCEL MY ORDER?

If you want to cancel your order, please email us at cheers@partytime.com.hk at least 3 working days prior to the delivery/pick-up date. Please check our return and refund policy here

AM I ABLE TO RETURN MY ORDER?

Please check our return and refund policy here.

CAN I ADD TO MY ORDER ONCE IT HAS BEEN PLACED?

Yes, you can add to your order provided we have not delivered it yet.

IS THERE A MINIMUM ORDER?

No.

DO YOU OFFER DELIVERY ON SATURDAYS AND SUNDAYS? HOW ABOUT ON PUBLIC HOLIDAYS?

We do deliver on Saturday and Sundays, but weekends are busy so try to place your orders 7 working days before to secure your required delivery time. Please check our delivery policy here

ARE THE FOIL BALLOONS DELIVERED HELIUM FILLED?

Yes, except the air-filled ones, including AirLoonz balloons.

ARE THE HELIUM FILLED BALLOONS DELIVERED WITH RIBBONS AND WEIGHT?

Ribbons are included but no balloon weight. If you wish to add a balloon weight to your order, click here BALLOON WEIGHT.

HOW LONG DO HELIUM FILLED BALLOONS LAST?

Latex balloons last approx. 6 hours indoor and foil balloons last 2 to 4 days indoor depending on size (the larger the balloon, the longer it lasts). Pick-up/Delivery on the same day as your party is recommended.

ARE THE PINATAS SOLD PRE-FILLED?

No, they are not. Click here to buy SWEETS and click here to buy FAVOURS. If you wish, we can help you do this for you. Just give us your budget and we’ll take care of it! Contact us at cheers@partytime.com.hk with your requirements.

HOW DO YOU ENSURE THE QUALITY OF THE SWEETS?

We ensure our suppliers fly them in fresh every week.

ARE THE SWEETS SUITABLE FOR CHILDREN UNDER 3 YEARS?

All our sweets are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended.

Still Can't Find Your Answer? Email us at cheers@partytime.com.hk.