Product Returns We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage or by email at info@partytime.com.hk. Please refer to our Return & Refund policy linked on our homepage for information relating to our requirements relating to return of such goods. If we are unable at the time of return to replace or exchange returned goods, we undertake either to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges or to issue a credit note.